Troubleshooting: When Your Microsoft Powerpoint Software Stops
In the event that your Microsoft Powerpoint software stops responding or freezes, there are certain methods you can undertake to resolve the issue and prevent it from happening again. It is advised to check through these few troubleshooting techniques before you decide to contact Microsoft Office support for assistance. Here are some things to know:
Often times, the Microsoft Powerpoint software can be affected by several factors. It could be the fact that users have yet to install the software’s latest updates, installed add ins affecting/interfering with certain Powerpoint functions, software conflicts or that it is already in use for another process. Identifying the cause can allow users to pinpoint and locate solutions. If you are unsure however, make sure to go through these steps to check.
Double-check to see if you have yet to update anything in your Microsoft Powerpoint software. Locate the file tab and choose Account. You will then be able to access product information and choose the update options. Select enable updates so that you will be able to automatically update recommended ones. While doing so may seem inconvenient, updating regularly can help to minimise out of date files or software vulnerabilities. Alternatively, you can choose update now to manually update the procedures.
If you are using Microsoft Powerpoint together with add ins, you may need to investigate to see if the add ins are the ones clashing with your software. To identify if it was the add ins that were causing conflict, you can decide to try running Microsoft Powerpoint without the add ins first to see if the same problem persists. Click on the start button and input Powerpoint/safe and authorise it. If you do not see any further problems, then the add ins are the likely culprits.
Under the file menu, select options and choose add ins. You will then be able to choose COM add ins and select go- you will then be able to disable the add ins by clearing your list. Restart your Microsoft Powerpoint software again and enable the add ins one by one- this will tell you which add in is responsible for the problem if it happens again.
If all other measures fail, attempt to repair your Microsoft Office programs to resolve the issue. Close all running applications and locate the control panel of your computer. Open up the programs and features section to access the applications and right click on the Microsoft Office version. This will allow you to select change and choose repair.
You may also want to check to see if it is your antivirus that is conflicting with Microsoft Powerpoint. Check your antivirus software website for details- if it integrates with Powerpoint, it is likely that the performance issues stem from this. If you use antivirus add ins in your Powerpoint, disable that instead. Update your antivirus to see if the problem is resolved. If not, you may also want to contact your vendor to see if there are methods to exclude integration or workarounds to use.